Privacy Policy - MineledgerAI

1. INTRODUCTION

This Privacy Policy ("Privacy Policy") explains how MineLedger LLC, a California limited liability company ("MineLedger," "MineledgerAI," "we," "us," or "our"), collects, uses, processes, stores, shares, and protects information when you access or use the MineledgerAI website, predictive dashboard services, AI analytics platform, or related services (collectively, the "Services").

By using the Services, you acknowledge and consent to the data practices described in this Privacy Policy. If you do not agree, you must discontinue use of the Services immediately.

2. COMPANY INFORMATION

Company Name: MineLedger LLC
Jurisdiction: California, United States
Registration: Registered in California as a Limited Liability Company
Contact Email: contactus@mineledgerai.com

This Privacy Policy applies to all products, services, and platforms owned or operated by MineLedger LLC, including but not limited to MineledgerAI and RelievAI, unless otherwise stated.

3. INFORMATION WE COLLECT

We may collect the following categories of information:

3.1 Information You Provide Directly

Name, email address, and contact information
Business name, industry, and company information
Account credentials and authentication information
Payment and billing information (processed through secure third-party processors)
Business data, metrics, analytics, and information you upload or input
Dashboard preferences, customizations, and configurations
Communications with support, inquiries, and feedback
Survey responses and user research participation

You are not required to provide all information, but certain features may not function without it.

3.2 Automatically Collected Information

When you use the Services, we may automatically collect:

Device type, operating system, browser type, and version
IP address and approximate geographic location
Usage data, interaction logs, and feature usage patterns
Session timestamps, duration, and frequency of use
Crash reports, error logs, and diagnostic information
Analytics and performance metrics
Referral sources and navigation paths
Cookies, web beacons, and similar tracking technologies

3.3 AI-Processed and Analytics Data

MineledgerAI uses artificial intelligence, machine learning models, and automated systems to process your business data and generate predictions, forecasts, and insights.

This means your data may be processed by AI systems to:

Generate predictions, forecasts, and analytics
Improve functionality and accuracy of predictions
Enhance product performance and user experience
Train or refine AI models (where permitted by law and as described in Section 5)
Create aggregated insights and patterns

4. HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:

Providing, operating, and maintaining the Services
Creating and delivering predictive dashboards and analytics
Generating AI-powered predictions, forecasts, and insights
Personalizing user experience and dashboard configurations
Improving app performance, features, and prediction accuracy
Analytics, research, and product development
Customer support, communication, and service delivery
Subscription management, billing, and payment processing
Security, fraud prevention, and compliance
Legal obligations, enforcement, and dispute resolution
Marketing and promotional communications (with your consent or as permitted by law)
Cross-product improvements and development (as described in Section 5)

5. USE OF DATA ACROSS PRODUCTS (IMPORTANT)

You expressly acknowledge and agree that:

Your data, including business data, analytics, usage patterns, insights, and aggregated information, may be used, aggregated, anonymized, or analyzed to develop, improve, or support MineledgerAI and other current or future products, services, tools, or platforms owned or operated by MineLedger LLC.

This may include:

Cross-product insights and analytics
Feature development and improvement across MineLedger products
AI research, model training, and refinement (where permitted by law)
Internal analytics and business intelligence
Product development for RelievAI and other MineLedger products
Shared infrastructure and service improvements

We do not guarantee that data used for these purposes will be exclusive to MineledgerAI alone. Data may be processed, aggregated, or used in connection with other MineLedger products and services.

All such use will be handled in accordance with applicable laws and this Privacy Policy. We will not sell your personal data to third parties for monetary compensation (see Section 11).

6. ARTIFICIAL INTELLIGENCE & AUTOMATED PROCESSING

MineledgerAI relies on automated decision-making, AI systems, and machine learning algorithms to generate predictions, forecasts, and insights.

You acknowledge that:

AI systems may analyze your business data and inputs
Outputs are probabilistic estimates, not deterministic facts
Automated processing may influence the predictions and insights you receive
AI models may evolve and change over time
Predictions are based on statistical patterns and may not account for all variables

You consent to such automated processing by using the Services. You understand that AI-generated predictions are estimates and should not be relied upon as guarantees.

7. DATA SHARING & DISCLOSURE

We may share information in the following circumstances:

7.1 Service Providers

We may share data with trusted third-party service providers that help us operate the Services, including but not limited to:

Cloud hosting and infrastructure providers
Analytics and data processing services
Payment processors and billing services
Customer support and communication tools
Security and fraud prevention services

These service providers are contractually obligated to protect your data and use it only for specified purposes.

7.2 Legal Requirements

We may disclose information if required to:

Comply with applicable laws, regulations, or legal processes
Respond to subpoenas, court orders, or government requests
Protect our rights, property, or safety, or that of our users or others
Enforce our Terms and Conditions or other agreements
Investigate potential violations or fraud

7.3 Business Transfers

If MineLedger LLC undergoes a merger, acquisition, restructuring, asset sale, or bankruptcy, user data may be transferred as part of that transaction. We will provide notice of such transfers when required by law.

7.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

8. DATA RETENTION

We retain personal information for as long as:

Necessary to provide the Services to you
Required to comply with legal obligations
Needed to resolve disputes or enforce agreements
Relevant for legitimate business purposes

We may retain anonymized, aggregated, or de-identified data indefinitely for analytics, research, and product improvement purposes.

Upon account termination or deletion request, we will delete or anonymize your personal data in accordance with applicable law and our retention policies, except where retention is required by law or for legitimate business purposes.

9. DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards to protect your data, including:

Encryption of data in transit and at rest
Access controls and authentication measures
Regular security assessments and updates
Secure infrastructure and hosting
Employee training and access restrictions

However, no system is 100% secure, and we cannot guarantee absolute security. You acknowledge that:

Data transmission over the internet is not completely secure
We cannot guarantee protection against all security threats
You use the Services at your own risk
You are responsible for maintaining the security of your account credentials

In the event of a data breach that poses a risk to your personal information, we will notify you and relevant authorities as required by applicable law.

10. USER RIGHTS (CALIFORNIA & GENERAL)

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information (subject to legal and business requirements)
Portability: Request a copy of your data in a portable format
Opt-Out: Opt-out of certain data processing activities (where applicable)
Objection: Object to certain processing activities (where applicable)
Withdraw Consent: Withdraw consent for processing (where consent is the legal basis)

To exercise these rights, please contact us at contactus@mineledgerai.com. We reserve the right to verify your identity before responding to requests.

California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information for monetary compensation).

11. NO DATA SALES GUARANTEE

We do not sell personal data for monetary compensation.

However, data may be shared as described in this Privacy Policy, including:

With service providers for operational purposes
For analytics, research, and product improvement
Across MineLedger products and services (as described in Section 5)
As required by law or legal process
In connection with business transfers

Such sharing does not constitute a "sale" under applicable privacy laws, but we want to be transparent about our data practices.

12. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies to:

Remember your preferences and settings
Analyze usage patterns and improve Services
Provide personalized experiences
Ensure security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit functionality of the Services.

13. CHILDREN'S PRIVACY

MineledgerAI is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

If we discover that we have collected personal information from a child under 18, we will delete such information immediately. If you believe we have collected information from a child, please contact us at contactus@mineledgerai.com.

14. THIRD-PARTY SERVICES & LINKS

The Services may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices, data collection, or content of third parties.

Use of third-party services is at your own risk. We encourage you to review the privacy policies of third parties before providing them with information.

15. INTERNATIONAL USERS

If you access the Services from outside the United States, you acknowledge that:

Your data may be transferred to and processed in the United States or other jurisdictions
Data protection laws in your jurisdiction may differ from those in the United States
By using the Services, you consent to such transfer and processing

We will handle your data in accordance with this Privacy Policy and applicable laws.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or Services.

Material changes will be posted on this page with an updated "Last Updated" date. We may also notify you of significant changes via email or through the Services.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you must discontinue use of the Services immediately.

17. CONTACT INFORMATION

For privacy-related questions, requests, or concerns:

📧 contactus@mineledgerai.com

MineLedger LLC
California, United States

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable law.